Who We Are
We are The Listening Co., an independent provider of bespoke client feedback programs and due diligence support.
We interview your key clients, on your behalf to provide you with an informed and insightful perspective of the status of your client relationship – what is going well and importantly what you can do to cement an even more rewarding relationship with your clients.
Being fully aware of how your clients feel about you – what you, your business and teams are doing well so that you can explore growth opportunities is or should be really important to you! However, equally important, if not more so, is the identification of unseen business risks. It could be that you are unaware that your clients’ expectations are not being met through service or delivery, which in turn could be a significant risk to an existing contract or future renewal - having this information now will ensure that you are on the front foot and able to plan ahead.
Value your Clients. Value your Potential. Value your Investment.
From gaining informed insight through detailed discussions with your key business partners, TLC will:
- Provide an objective independent perspective.
- Identify positive elements of relationships that should be replicated across other clients and leveraged to improve your business.
- Nominate challenges and identify how best to overcome them.
- Leave you with a compass with which to navigate a course that delivers faster success, revenue growth and operational improvements.
Dan Summerell
mailto:dan@thelisteningco.org
Tel: +44 7734 067 135
Founding Partner
Dan has enjoyed a successful career leading client relationships and engaging with the most senior management stakeholders at companies such as IKEA, Unilever, L'Oreal and Telefonica. He is now keen to deploy this experience to allow TLC’s partners to grow their business relationships. Dan believes that the toughest but most important goal is to ask the questions that matter most to clients and, through listening and filtering responses being able to advise the changes to make to add maximum performance improvement.
Alex Thompson
mailto:alex@thelisteningco.org
Tel: +44 7764 880 073
Founding Partner
Alex’s experience over 25 years has been in the communications and tech sectors, driving revenue and business growth. He held national, regional and global management roles within WPP and has lived and worked in London, Warsaw, Cape Town, Singapore and New York. His passion is for what makes relationships sing, using empathy and communication skills to build high performance cultures and teams that thrive in collaborative client centric environments.
Why The Listening Co.
(and why now?)
Remote working has created challenges. Retaining clarity, focus, and shared purpose are difficult when service providers, their clients and teams spend less time together and meet relatively infrequently.
We will support you with creating and maintaining strong and strategic client relationships that enable your business to flourish, so that you can realise your full potential.
Being well informed cannot be overstated! Investing in anything without having key insight and advice is fraught with risk. Your business needs and deserves to be well informed.
Let TLC enable your business to establish stronger client relationships today.
It is good to talk, BUT better to listen
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